FAQ

Frequently Asked Questions

What products do you offer?

We create handcrafted 1:12 scale custom action figures, collectible character magnets, custom vehicles, accessories, and one-of-a-kind collectibles inspired by military and pop culture themes.

Are your custom figures one of a kind?

Most of our custom figures are one-of-a-kind creations and cannot be duplicated exactly. Because many parts are modified or sourced in limited quantities, every custom has its own unique character.

How long does shipping take?

Shipping times vary depending on your location. Please refer to our Shipping Policy for details. 

What is your return policy?

Please visit our Return & Refund Policy page for full details.

How do I contact you?

You can reach us through our Contact page. We typically respond within 1-2 business days.

How does the commission process work?

Yes, we specialize in designing one-of-a-kind 1:12 scale custom action figures. Tell us about your idea, and we'll work with you to determine whether it can be brought to like. Learn how our custom figure process works →

How do I care for my custom figures?

Keeping your custom figures looking their best is easy with the right care. For detailed cleaning, storage, and handling tips, visit our Care Instructions page.